Complaints procedure
We aim to resolve complaints quickly and easily on an informal basis at the time the problem first occurs and with the individual(s) and/or team involved. Please raise your complaint as soon as possible and within three months of the date of the event giving rise to the complaint.
Complaints can be made in person by raising your concern directly with any member of our team; by e-mail at info@projectseagrass.org; or in writing to Project Seagrass, Unit 1 Garth Drive, Brackla Industrial Estate, Bridgend, CF31 2AQ.
We will respond to your e-mail or written complaints as soon as possible and aim to resolve within five working days. If you are dissatisfied with the response provided by the individual to whom you first addressed your complaint, or you feel unable to approach the individual(s) concerned directly, please e-mail, telephone, or ask to see one of the senior members of Project Seagrass staff, who will respond as soon as possible and normally within five working days.
Louise Swindell (Fundraising and Relationships Manager): louise@projectseagrass.org
Celia Marlowe (Operations Manager): celia@projectseagrass.org
Emma Povey (Office Manager): emma@projectseagrass.org
Comments and complaints are always handled with the strictest confidentiality.